Photo/Story Gallery 2004

Duty Officers Honored For Service To Public

Duty Officers Brooks & Davis hard at workIt is time once again to celebrate National Telecommunications Week April 11th-17th by recognizing and commending the many deserving women and men who work in FHP’s Regional Communications Centers across the state. They should be appreciated for the excellent job they do each day, providing emergency assistance!

Pictured left, Duty Officer Supervisors Beth Brooks & Eugene Davis hard at work to answer a motorist’s call for help.

These trying times affecting our state and nation make the duties these members perform even more difficult and critical. Despite these troubles, they continue to perform their duties in a very knowledgeable and professional manner. Every day, millions of Floridians and visitors to our state depend on the skill, expertise and commitment of public safety telecommunications professionals. The public relies upon Duty Officers to help save countless lives by responding to emergency calls, dispatching emergency professionals and equipment where needed, and providing moral support to citizens in distress.

The term “9-1-1” is often associated with rapid emergency response, poise under pressure, aid and compassion in times of distress and critical decision-making within seconds. Many of us don’t stop to think about the seemingly nameless, faceless individuals who answer emergency calls until they experience actual emergencies themselves. Many times these “unsung heroes” are overlooked or taken for granted. FHP’s Duty Officers and Duty Officer Supervisors do a tremendous job for the public, serving as the lifeline between our troopers and other state law enforcement officers working the road and the motoring public. Their top priority is the safety of Florida’s citizens.

Lake Worth Duty OfficersDuty Officers are known as the “voice without a face.” And what an important voice it is when a trooper or citizen is in need. Duty Officers are usually the first to receive the call for help, and the first to answer by offering valuable assistance. Telecommunicators make the difference between life and death in many instances.

By officially recognizing Florida Highway Patrol Duty Officers we hope to awaken public awareness to the vital link that is the Duty Officer. During National Telecommunications Week, we should all take the time to recognize and commend FHP’s valuable Duty Officers who well deserve our thanks not only during this week, but throughout the entire year!

(standing)DO Lee and DOS Burrows, (seated)Calltaker Gosine
(standing)DO Damien Lee and DOS Pilar Burrows, (seated)Calltaker Shakuntala Gosine

Dawn Irvin & Lt. Mark Boatright
Dawn Irvin & Lt. Mark Boatright

Debbie, Gregg & Casie
Debbie, Gregg & Casie

Jeremy Lawhon
Jeremy Lawhon

Rick Deatrio
Rick Deatrio

Linda Bright
Linda Bright

Fernando Tercero
Fernando Tercero

Donna Syck
Donna Syck

DOS Smith
DOS Kim Smith

Benique Mitchell & Beth Wells
Benique Mitchell & Beth Wells

Miami Duty Officer
Miami Duty Officer

Duty Officers Rozier, Powell and Helgeson
LtoR: Duty Officers Kataska Rozier, Jeffrey Powell and Kevin Helgeson

Jacksonville Duty Officer
Jacksonville Duty Officer

DOS Brierton
Duty Officer Supervisor Debbie Brierton

DO Nees
DO Gail Nees

Jacksonville DO

Traffic Manager Howe, Duty Officers Morrison and Fairweather
Traffic Manager Fred Howe, Duty Officers Thomas Morrison and Golda Fairweather

Kenny Wiggins
Kenny Wiggins

Jonathan Boles
Jonathan Boles

Jacksonville Duty Officers
Jacksonville Duty Officers

Duty Officers from Lake Worth

DOS McCall
LWRCC Duty Officer Supervisor Berenice J. McCall

'Thank You Duty Officers/Supervisors' cake

Captain Terry Davis presenting a 'Certificate of Appreciation'

Lt. Hingson, DOS Fucci, Chief Lee, Capt. Egeli, DOS Parrish and D/O Senecal
Back Row – Lt. Hingson, DOS Fucci, Chief Lee and Capt. Egeli, Front Row – DOS Parrish and D/O Senecal

Major Guzman presenting Duty Officer Knight with 'Certificate of Excellence'
Major Miguel Guzman presents Duty Officer Melvin Knight with “Certificate of Excellence”

DOS Fucci and DOS Parrish, DOS Burrows, Major Guzman and DOS McCall
Back Row – DOS Fucci and DOS Parrish, Front Row – DOS Burrows, Major Guzman and DOS McCall

Traffic Manager Howe, Duty Officers Morrison and Fairweather
LtoR: 2 DOT Motor Carrier Officers, D/O Lee, D/O Powell and DOS Parrish

On Friday, April 16, 2004, FHP personnel from Troop K and Troop L joined Lake Worth Regional Communications Center for a great cookout. Good food and good people combined for a great time. Major Mike Guzman and Chief James Lee showed their appreciation for the job our telecommunications center people do.