The Lake Worth Regional Communications Center has been operational since June, of 1998. A 9,000 square foot addition and upgrade to the existing facility was completed in 2008; the facility now makes up a 12,000 square foot state-of-the-art communications and dispatch center. Personnel assigned to the Center include Duty Officers, Duty Officer Supervisors, Troop Shift Commanders, Computer Systems Specialist, and The District Captain.
The LWRCC receives emergency calls and is responsible for radio and computer dispatching the Florida Highway Patrol’s Troop K, Troop L and 8 other State Law Enforcement agencies. Troop K has patrol responsibilities of more than 312 miles of Highway throughout 11 counties on Florida’s Main Turnpike beginning near Florida City in Miami-Dade County and terminating near Wildwood in Sumter County. Other roadways comprising Florida’s Turnpike system include The Veterans Expressway, Seminole Expressway, Beachline Expressway, Polk Parkway, Sawgrass Expressway, and Western Beltway. Troop L has an area of patrol responsibilities throughout 6 counties including I-95, I-75, I-595, and US 27. The LWRCC is co-located with the Florida Fish and Wildlife Conservation Commission dispatch center.
RCC Manager Cindy Fucci commands this regional communication center. The Troop Shift Commander and the RCC Manager monitors radio communications between patrol officers and the communications center. They manage critical incidents to ensure proper and effective response by law enforcement personnel and they provide timely notification of command staff concerning significant incidents.
The Duty Officer Supervisors are responsible for monitoring and evaluating the performance of the Duty Officers under their supervision. They maintain current knowledge of the protocol and procedures of the Communications Center. They also notify field supervisors and Shift Commanders regarding information pertinent to their respective geographical area of responsibility.
Duty Officers are required to complete their assignments quickly and accurately under emergency situations and they must handle several requests and incidents simultaneously. They answer *FHP and emergency 911 calls. They document pertinent information from each incident into the CAD system, and dispatch the appropriate personnel to each incident via radio. The Duty Officer is the lifeline of every Law Enforcement Officer via their radio. The Duty Officers maintain the highest standards of professionalism and ethical behavior at all times.