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Dear Colonel Brierton,

I wanted to make you aware of the exceptional help I received from Captain Warren Fast on August 18th. I live in Maryland and the vehicle I rented stalled on NW 136th Avenue, just south of Sunrise Boulevard. While Captain Fast pulled over for what I'm sure he thought would be a five minute issue, he ended up staying with me for over an hour to resolve the situation.

I rented the car from Avis and they were extremely slow to respond to the issue. Ultimately, Captain Fast contacted a towing company that arrived at the location before Avis. While I think Captain Fast could have left the location to attend to other issues, he stayed with me to ensure the vehicle was safely towed. He then went above and beyond the call of duty by giving me a ride to my office.

I can't tell you how much I appreciate all the help that Captain Fast so generously offered. I won't bore you with additional details, but suffice it to say that the support I received from Avis was awful. Captain Fast salvaged a terrible morning for me for which I am in his debt.

Thank you and your team for helping to keep me and the other drivers safe.

Sincerely,
Gillian Hsieh

 


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