I am writing to officially thank Trooper Scotty Lolley for his actions on behalf of my family. My father was recently involved in a very serious and tragic auto accident in the Carrabelle area. My parents live in South Georgia so the accident occurred several hours from our home.
Throughout the first two days, Trooper Lolley showed incredible professionalism and care for our family. First in his efforts to locate my mother and let her know what had happened on the day of the accident. His phone call, whlie certainly difficult information to receive, was delivered in the most compassionate way possible and helped my mother deal with the information.
Secondly, we appreciated his follow-up with our family the day after the accident. My sister and I arrived late in the night after driving many hours. The next morning, we had to begin dealing with all of the paperwork required after an accident of this nature. When my sister called Trooper Lolley to inquire about the incident report, he offered to bring it to us at the hospital where my father was in intensive care. This kindness alone was very much appreciated by our family as we awaited word on our father's health situation. When Trooper Lolley arrived, he offered to sit down with our family and answer our many questions about the accident. His professionalism, patience and care for us was very evident and we continue to be overwhelmed with our gratitude to him. I can't fully express in words alone how much his visit at that point in our ordeal made a difference to my family.
My father will have a very long road ahead to recover from the accident as will all of my family. Trooper Lolley's actions towards our family were one of the first steps in this journey for all of us. Thank you for this opportunity to officially thank Trooper Lolley for going above and beyond in reaching out to our family in this difficult time. He is truly an asset to your organization and your state.