I was driving down the Polk Parkway this morning around 8am, when I came upon a large plastic bucket in the middle of the road. There were cars all around me so I couldn't stop or swerve & I ended up hitting the bucket which got lodged under my car. As I didn't know how to use a jack, I couldn't get the car up to pull out the bucket & so I found myself on the side of the road, crying on the phone with an Emergency Roadside Assistance operator.
And this is where your department came in. Trooper Charlie Fitts pulled over to see why I was stopped with my blinkers on. He calmed me down & had me back up & pulled out the bucket from under my car. And then he wrote me a report to take to my insurance company. Through it all he was courteous, friendly & very comforting. He took a bad situation (I've never experienced anything like this before & so was very shaken) and made it so much better by being supportive, assuring me I did the right thing & helping me out. So I wanted to write to you to tell you how much I appreciate the service you provide us with & how grateful I am that you employ individuals like Trooper Fitts who are such a credit to your institution.
S. J. Swapna Mony
Senior Biological Scientist
University of Florida/IFAS CREC
Lake Alfred, FL