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To whom it may concern:

On Sunday, April 10, 2005 at approximately 3:00 pm, my husband, my son and myself were driving home from a weekend in the Keys when our tire went flat on the 18-mile 2-lane stretch leading out of Key Largo into Florida City.

My husband could not get the (pathetic) jack that comes with the spare to jack the Explorer up high enough to get the spare on. The jack was digging into the soft sandy ground not allowing the car to raise up high enough.

Just as my husband was putting the damaged tire back on so he could move the car to a better surface, Trooper Hanson pulled up and provided us with a "real jack". In no time at all, Trooper Hanson and my husband had the spare on and we were on our way home!

Trooper Hanson was extremely helpful and courteous. I would like this email to be directed to the appropriate person(s) so that Trooper Hanson may get the recognition due for his superior service.


David, April and Lee Walker


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