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Dear Florida Highway Patrol,

I am a manager with Walt Disney Company, at Disney's All-Star Resort in Osceola County. Recently we had a minor accident involving several of our Cast Members. Trooper Gilbert was dispatched to handle the call. I wanted to commend him on his professionalism. He was clearly well trained, knowledgeable and very adept at handling the situation. It was not a major crime in the scope of life, but it was very reassuring to see how well this Trooper handled even the small things. He was impartial and truly was able to get to the heart of the matter without letting it get blown out of proportion.

Thank you, and please thank Trooper Gilbert for taking care of the little things, as well as the big ones. At Disney, we know that so much of what we do is in the details, and it is apparent that Trooper Gilbert understands that too.


Mike Cramer
Manager of Retail Sales
Disney's Animal Kingdom Region - Resorts


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