Duty Officer Supervisors Beth Brooks & Eugene Davis
hard at work to answer a motorist's call for help.
It is time once again to celebrate National Telecommunications Week April 11th-17th by recognizing and commending the many deserving women and men who work in FHP's Regional Communications Centers across the state. They should be appreciated for the excellent job they do each day, providing emergency assistance!
These trying times affecting our state and nation make the duties these members perform even more difficult and critical. Despite these troubles, they continue to perform their duties in a very knowledgeable and professional manner. Every day, millions of Floridians and visitors to our state depend on the skill, expertise and commitment of public safety telecommunications professionals. The public relies upon Duty Officers to help save countless lives by responding to emergency calls, dispatching emergency professionals and equipment where needed, and providing moral support to citizens in distress.
The term "9-1-1" is often associated with rapid emergency response, poise under pressure, aid and compassion in times of distress and critical decision-making within seconds. Many of us don't stop to think about the seemingly nameless, faceless individuals who answer emergency calls until they experience actual emergencies themselves. Many times these "unsung heroes" are overlooked or taken for granted. FHP's Duty Officers and Duty Officer Supervisors do a tremendous job for the public, serving as the lifeline between our troopers and other state law enforcement officers working the road and the motoring public. Their top priority is the safety of Florida's citizens. Duty Officers are known as the "voice without a face." And what an important voice it is when a trooper or citizen is in need. Duty Officers are usually the first to receive the call for help, and the first to answer by offering valuable assistance. Telecommunicators make the difference between life and death in many instances.
By officially recognizing Florida Highway Patrol Duty Officers we hope to awaken public awareness to the vital link that is the Duty Officer. During National Telecommunications Week, we should all take the time to recognize and commend FHP's valuable Duty Officers who well deserve our thanks not only during this week, but throughout the entire year!