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Tallahassee Regional Communications Center

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The Tallahassee Regional Communications Center is responsible for radio and computer dispatching for Florida Highway Patrol Troop A and Troop H. In addition to the 18 counties that they are responsible for, they also dispatch for 8 other State Law Enforcement Agencies. The Communications Center is staffed by a Captain, Lieutenant, Duty Officer Supervisors, Duty Officers and Call Takers.

The Troop Shift Commanders monitor radio communications between patrol officers and the communications center. They manage critical incidents to ensure proper and effective response by law enforcement personnel and they provide timely notification of command staff concerning significant incidents.

The Duty Officer Supervisors are responsible for monitoring and evaluating the performance of the Duty Officers under their supervision. They maintain current knowledge of the protocol and procedures of the Communications Center. They also notify field supervisors and Shift Commanders regarding information pertinent to their respective geographical area of responsibility.

Duty Officers are required to complete their assignments quickly and accurately under emergency situations and they must handle several requests and incidents simultaneously. They answer *FHP and all other calls that come into the Communications Center. They document pertinent information from each incident into the CAD system, and dispatch the appropriate personnel to each incident via radio. The Duty Officer is the lifeline of every Law Enforcement Officer via their radio. The Duty Officers maintain the highest standards of professionalism and ethical behavior at all times.

 


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