January 7, 2011
TO: Tax Collectors and License Plate Agencies
FROM: Sandra C. Lambert, Interim Director
Division of Motor Vehicles
SUBJECT: ELT Lienholder Issue
Recently we identified a problem involving two distinct lienholders that share the same name. The Fidelity Bank in Plano, Texas is an ELT participant while the Fidelity Bank in Atlanta, Georgia is not.
In the past, we advised you to accept the lending institution as an ELT provider even if the addresses were different. In this particular case, we are advising you not to do so. Please ensure that you verify the address of the lending institution before accepting or rejecting it as an ELT participant. Below is the address of the Fidelity Bank ELT participant:
5049 W. Park Blvd.
Plano, Texas 75093
Additionally and when available, please use the customer number (account number) of the ELT provider. This will eliminate choosing the wrong customer, too.
Please instruct your staff to take the necessary steps to ensure that they select the correct customer. We sincerely appreciate your help in this matter.
If you have questions or need additional information or assistance, please contact the Field Support Center.