TECHNICAL ADVISORY

DIVISION OF MOTOR VEHICLES

 

 

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To:  Tax Collectors and License Plate Agents

From:  Carl A. Ford, Director

Subject:  Mail-To Customer/Address

Advisory Date:  06/17/08      Implementation Date:  Immediately                                   

Advisory Number:    R08-10

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            A customer will now be allowed to choose to mail his/her title and/or registration documents to a different customer’s mailing address, other than his own, OR to a mail-to/alternate address different than the mailing address on his/her customer record.  Parking Permit transactions will only allow the customer to choose a mail-to address.  Use of the mail-to address will eliminate the need to create customer records that may later be falsely used as the correct owner or registrant.

 

            When selecting a ‘Mail-to customer,’ the title or registration will be mailed to a completely different customer other than what is shown on the record.  When selecting a ‘Mail-to address,’ the title/registration or parking permit will be mailed to the customer on record at a different address. 

 

            Whenever a mail-to customer or mail-to address is used in a registration or parking permit transaction, it must be designated as ‘One Time Only’ or ‘Recurring’.  A ‘Mail-to customer or Mail-to address’ that is used in title transactions are always ‘One Time Only’.  A registration that is identified as a recurring mail-to address or mail-to customer will be used on every subsequent transaction until it is removed.  A parking permit is only allowed a mail-to address, NOT a mail-to customer.  If the parking permit has a ‘Recurring’ mail-to address, that address will be used on every subsequent transaction until it is removed.

 

            In order to select a mail-to customer or alternate mailing address, the ‘Mail-To’ button on the fee screen must be selected.  When processing a registration or parking permit transaction, a message will remind the user when an existing recurring mail-to customer’s address exists and allow him to use it again during the transaction or remove it from that particular registration or parking permit.  If the existing mail-to customer’s address is removed, a different mail-to customer’s address can be added by pressing the Mail-to button on the fee screen, if applicable.

 

            To view the different mail-to addresses that a customer has available to use from previous registrations, title, or parking permit transactions, perform a Customer Inquiry and choose the Mail-to address option under MENU.  Within the Customer Inquiry, a check beside the MORE button indicates that this address is currently being used as a ‘recurring’ mail-to address on one or more registrations.  Press the MORE button to see which registrations have this address as a recurring mail-to address.

 

 

 

 

 

 

            To remove a mail-to address from a customer’s record that has become obsolete, begin a Customer Maintenance transaction and choose the Mail-to option under MENU.  This can also be used to remove an existing recurring mail-to address from a particular registration or parking permit.  Before removing a ‘recurring’ mail-to address, it must first be removed from all registrations where it is currently being used.  To do this, press the MORE button and place a check beside each registration and parking permit where the recurring mail-to address should no longer be used.

 

            The mail-to customer/address used in the most recent transaction can be viewed during a title, registration, or parking permit inquiry.  The mail-to customer/address can also be viewed in the history inquiry where it was applied.

           

                        If you have any questions or need further assistance, please contact your Tax Collector Help Desk Representative. 

 

 

CAF/tm