DIVISION OF MOTOR VEHICLES
To: Tax Collectors and License Plate Agents
From: Carl A. Ford, Director
Subject: Online Renewal Problems
Advisory Date: 06/10/08 Implementation Date: Immediately
Advisory Number: R08-08
Due to a recent system error, some customers renewing their vehicle registrations online received either their registration renewals without the department collecting the required fees or an erroneous message indicating that their transaction had been processed. We are dealing with these two groups of customers separately.
The department has placed a stop on the records of those customers who received registrations without actually paying for them. We are mailing them a letter providing the option to visit their local tax collector office to resolve this matter or to mail their payment directly to the department. A copy of that letter is attached, so you will have the same information we have provided them.
If one of these customers chooses to visit your office, please call the Tax Collector Helpdesk. The helpdesk representative will remove the stop, allowing you to collect the fees for the renewal and process the transaction.
We sent another letter to customers that didn’t actually complete their transaction; however, they received an erroneous message indicating their transaction was processed. A copy of that letter is attached as well.
We have informed this group that their renewal wasn’t successful, so they should not expect to receive their registration in the mail. We suggested they visit a tax collector office or revisit GoRenew.com to renew their registration.
June 10, 2008
Our records indicate you recently attempted to renew your motor vehicle registration using the department’s online renewal system. Due to a system error, your registration was renewed without collecting the required fees. We inadvertently issued your registration renewal, which you probably received in the mail. Although you received a registration, it was in error.
We sincerely apologize for this system error and your inconvenience. In order to resolve this situation, you may take the registration you received and this letter to your local tax collector office and pay the amount indicated on the registration. If you choose, you may mail your check or money order made payable to the Division of Motor Vehicles and include a copy of this letter. Please send to:
Department of Highway Safety and Motor Vehicles
2900 Apalachee Parkway, Room A338, MS 68
Tallahassee, FL 32399-0500
Attention: Lynn Sailor
We have placed a temporary stop on your registration for 30 days, which will not allow any further activity until the proper fees are paid. Please remit the necessary fees for your registration to remain valid. If payment is not received in 30 days, the registration will become invalid. Again, we apologize for your inconvenience.
June 10, 2008
Our records indicate you recently attempted to renew your motor vehicle registration using the department’s online renewal system. Unfortunately, due to a system error, the transaction was not completed, and the renewal was not successful.
We sincerely apologize for this system error and your inconvenience. The error has been corrected, so you may try your transaction online again, you may visit your local tax collector office, or remit your payment via mail to the address shown on your renewal information. Please ensure you renew before your registration period expires.
Again, we apologize for your inconvenience and appreciate your understanding. If you need more information or help, please call us at (850) 617-3001.
Carl A. Ford
Division of Motor Vehicles