March 19, 2008


TO:                  Tax Collectors and License Plate Agencies


FROM:            Carl A. Ford, Director

                        Division of Motor Vehicles


SUBJECT:      Virtual Office Patch for FRVIS


                        In an effort to improve customer service, the department has enhanced the FRVIS E-Commerce transaction.  The FRVIS E-Commerce transaction will now include transactions to be downloaded and processed for multiple days at the same time. 


                        When the clerk accesses FRVIS to download E-Commerce transactions, there may be multiple days to be processed.  Whenever the county enters a transaction date to download their FRVIS E-Commerce transactions, the system will download unprocessed transactions with that date and also any unprocessed transactions with an earlier date.  This means that on Monday when processing work from the weekend, if Sunday’s date is entered, the system will download both Saturday, Sunday and any earlier dated transactions that have not been processed. 


                        If you have any questions or need further clarification, please contact your Tax Collector Helpdesk Representative.