To:  Tax Collectors and License Plate Agents

From:  Carl A. Ford, Director

Subject:  Duplicate Registrations Available on E-Commerce

Advisory Date:  01/09/07                               Implementation Date:  01/16/07

Advisory Number:     R07-01



                        In an effort to improve customer service, Go Renew has been enhanced to allow a Duplicate Registration transaction.  This transaction will give the customer the option to correct their address on record.  If the tax collector is using new equipment, a “VOID” decal will no longer be issued for Duplicate Registration transactions, as all Duplicate Registrations now print on plain paper.  If the tax collector is still using old equipment, a “VOID” decal will be printed on the Duplicate Registration.  E-commerce will automatically charge a mail fee of $0.65 in addition to the Duplicate Registration fee. 


                        Go Renew will only issue a Duplicate Registration for the current year.  Therefore, if a Duplicate Registration is needed for a prior year, the customer must contact the tax collector’s office for issuance. 


                        If you have any questions regarding the above information, please contact you Tax Collector Help Desk.