November 29, 2004

TO: All Tax Collectors and License Plate Agents

FROM: Carl Ford, Director, Division of Motor Vehicles

SUBJECT: Network Upgrades for Existing Data Services and Hardware

In order to provide faster network services to itís customers, the Florida Department of Highway Safety & Motor Vehicles (DHSMV) will begin installing new T1 data lines and selected hardware upgrades as required for all network supported offices. Installs are scheduled to begin in mid-January and will take approximately 120 days to complete. The vendors selected for this effort are MCI & Sprint Advanced Network Services (ANS). MCI will be responsible for installation of the new Data circuit and Sprint will be responsible for switching the existing connectivity to this new circuit. DHSMV personnel have compiled a comprehensive list of locations along with local agency contact information that MCI and Sprint will use in their scheduling of this project.

You should expect the following during the upgrade process at each site(s):

    1. The local contact at each site will be phoned by MCI and asked to assist in identifying the location of the existing network connection. This action will precede the actual installation of the line by approximately 30 business days.
    2. MCI, working through your local exchange carrier, will arrange for a technician to visit each location. The technician will make contact with each siteís local contact prior to the site visit. It is extremely important that the local contact person be on-site for these appointments and/or identify to the technician an alternate contact person who will be on-site. The technician will install the new T1 circuit in the location determined in
    3. the original MCI call. There will be NO interruptions to the existing data service at this point.
    4. Within 3 to 5 business days after the new T1 line is installed and tested, a Sprint technician will phone the local site contact. During this call, they will arrange a time and date on which to visit the site and install hardware to access this new T1 line. It is again extremely important that the local contact person be on-site for these appointments and/or identify to the technician an alternate contact person who will be on-site. When Sprint personnel arrive at the site, they must be given access to the area where the equipment is located. The technician will install new equipment and verify that it is working properly. During this period, the site will be out of service. In most cases, the replacement will be accomplished in less than 30 minutes, during normal working hours (8 a.m. to 5 p.m.). Upon installation of the new service and prior to leaving the site, Sprint personnel will confirm with DHSMV that connectivity with the network has been reestablished and verify with the local contact that the site is operating properly.

If you have any questions, require further clarification, or are aware of any special requirements for access to your facilities, please contact the DHSMV Technical Assistance Center at 850-488-1641 and request information on the upcoming T1 upgrade.

CAF:kh