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Questions & Answers

Q. How do I know if the dealership I purchased my vehicle from is going out of business?

A. Call the dealer to see what their status is and ask them whether they are being affected by the closures.

Q. Is my warranty still in effect?

A.The closures should not affect your warranty. Check with your dealer and ask them what services they will continue to provide. Some dealers may continue to perform repairs and/or warranty work. In the case of Chrysler, they have thousands of dealers located across the country. Customers may take their Chrysler vehicles to a local Dodge, Jeep® or Chrysler dealer, regardless of make, for warranty work. GM dealers will continue to service GM vehicles and honor GM warranties, and the U.S. government guarantees of manufacturers' warranties are designed to reassure consumers.

Q. Regardless of my warranty status, can I visit another dealer for service or repair?

A. Most service departments can perform routine vehicle maintenance, such as tire rotations and oil changes. If your vehicle is still under warranty, you should proceed with caution to make sure the repair does not void your factory warranty. Most warranties have clauses that are very specific as to whom can perform repair work on your vehicle.

Q. Will I still be able to find dealer service for my current or new GM or Chrysler vehicle?

A. Yes, but you may have to drive a little farther to get it as the dealer network is consolidated. Chrysler customers may visit the brand Web sites (www.dodge.com, www.chrysler.com and www.jeep.com) and type their zip code into the “find a dealer” window to view a map listing several dealerships in their area. General Motors customers can perform the same search by visiting www.chevrolet.com, www.gmc.com, www.buick.com, etc. and type their zip code in the “locate a dealer” window.

Q. If GM discontinues my car or truck model; will I still be able get parts for it?

A. The federal government requires that stocks of parts be maintained on models at least during their warranty period.

GM models that will be discontinued also share a lot of parts with models scheduled to roll on, particularly the power train and electronics components that would be most critical.

The federal government has been supporting major parts suppliers to GM and Chrysler, which will help ensure availability.

In addition, the sheer size of GM's production means aftermarket parts suppliers would have much incentive to fill in any gaps for many years to come.

Q. What if I find that my dealer is affected by the closures and is no longer in business, and I need assistance?

A. If your dealer has gone out of business and you are in need of additional assistance, please click here.

Q. If I purchase a used vehicle from a dealer affected by the closures, where do I obtain maintenance?

A. It is anticipated that some affected dealers that sell both new and used cars may continue to sell used cars. If so, these dealers also may continue to provide service for the vehicle purchased.

Q. What is the Department of Highway Safety and Motor Vehicles doing to assist the dealers affected?

A. The Department will assist franchise (new car) dealers who wish to obtain an independent (used car) license. The Department also will assist dealers with license cancellations when required.

Q. If a dealer is affected and no longer carries a particular make of vehicle; will they close or continue in business?

A. A dealer that deals in several makes of vehicles will most likely stay in business but with reduced makes to sell. If a dealer sells only the affected make of vehicle but also sells used vehicles, the dealer may stay in business, by applying for an independent (used car) license.

Q. Where will I go to get parts that are “dealer only” if my current dealer is affected?

A. These items will need to be purchased from an authorized Original Equipment Manufacturer dealer.

Q. If a franchise (new car) dealer continues as an independent (used car) dealer, can they sell their current inventory as new?

A. No, the dealer would have to be licensed as a used car dealer and as such could only sell used vehicles.

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