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Welcome to the Department of Highway Safety and Motor Vehicles’ Performance Dashboard. This site provides accountability through transparency, and allows you the ability to track our progress at meeting performance measures and standards established for the 2012-13 fiscal year. The Department measures our performance in four primary goals:

Public Safety     95.9%

Protect the lives and personal security of our residents and visitors through enforcement, service, and education.

Reliable Service Delivery     98.0%

Provide efficient and effective services that exceed the expectations of our customers and stakeholders.

Leverage Technology     99.4%

Build upon the Department’s successful integration of technology into the way we do business.

Talent Creation and Development     100.0%

Build a business environment that regards our members as our most valuable resources.

By clicking on the links above, the Performance Dashboard allows you to monitor our performance for 37 specific performance measures that reflect our continuing commitment to public safety and security through excellence in service, education and enforcement. I invite you to monitor our progress throughout the year as we work to create our vision of a safer Florida!

Julie L. Jones,
Executive Director

Need Help? If you have questions or concerns about DHSMV’s Performance Dashboard, please contact the Office of Performance Management by email OPM-Services@flhsmv.gov or by phone at (850)617-3033.

Indicates actual ≤95% of standard.
Indicates actual <95% and ≥80% of standard.
Indicates actual <80% of standard.


PUBLIC SAFETY – Protect the lives and personal security of our residents and visitors through enforcement, service and education.

95.9%    FOR FY 2012/13 (Through September 30, 2012)
    YTD 2012/13 Actual Standard  

A. Highway crashes 98.6%  
1. % change in highway fatalities to previous year 4.4% 0% or reduction
2. % change in highway crashes to previous year 1.8% 0% or reduction
3. % change in highway injuries to previous year 2.1% 0% or reduction
4. % change in teen drivers involved in fatal crashes to previous year -52.4% 0% or reduction
5. % change in alcohol-related fatalities to previous year -1.3% 0% or reduction
6. % change in commercial vehicle crashes to previous year -30.5% 1.3% or greater reduction

B. Highway safety education and enforcement 90.1%  
7. % of duty hours spent on patrol and investigation activities 76.2% 72%
8. Number of highway safety education hours provided 963 1,875
9. Number of safety education and enforcement related marketing activities 5 3
10. Number of commercial vehicle inspections performed 24,584 19,845
11. % of insured motorists 94.1% 95%

C. Criminal Investigations 100%  
12. % of criminal investigation cases resolved within 90 days 92.7% 72%
13. % of field intelligence reports reviewed, analyzed and adjudicated within 30 days 100% 90%
14. % of vetted intelligence information that is shared with the intelligence community within 7 days 100% 100%

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RELIABLE SERVICE DELIVERY – Provide efficient and effective services that exceed the expectations of our customers and stakeholders.

98.0%    FOR FY 2012/13 (Through September 30, 2012)
    YTD 2012/13 Actual Standard  
A. Motorist transactions successfully completed 100.0%  
15. % of registration transactions successfully completed 97.5% 95%
16. % of title transactions successfully completed 95.0% 90%
17. % of driver license and identification card transactions successfully completed 98.3% 98%
18. % of disabled parking permit transactions successfully completed 97.8% 98%

B. Customer services completed timely 96.1%  
19. % of calls for service responded to by FHP within 30 minutes 66.0% 65%
20. % of driver license office customers waiting 30 minutes or less for service 83.1% 95%
21. % of titles issued within 3 workdays of request 99.2% 98%
22. % change in average wait time for Customer Service Center calls to previous year 1.9% 5% or greater reduction
23. % of business licenses issued timely 100% 98%

C. Customer Satisfaction 99.8%  
24. % of customers that rate services as satisfactory or better 84.9% 85%

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LEVERAGE TECHNOLOGY – Build upon the department’s successful integration of technology into the way we do business.

99.4%    FOR FY 2012/13 (Through September 30, 2012)
    YTD 2012/13 Actual Standard  
A. Customer Technology Use 98.0%  
25. % of customers being served via internet 22.9% 20%
26. % of motor vehicle and vessel titles issued electronically 33.0% 35%
27. % of IFTA tax returns and IRP transactions processed electronically 10.0% 10%

B. New Technology Projects 100%  
28. % of new projects developed and implemented timely 100.0% 95%
29. % of time dedicated to research and development 11.9% 10%

C. Computer support uptime available to our partners 100%  
30. % of Mainframe system uptime 100.0% 99.9%
31. % of Oracle uptime 100.0% 99.9%
32. % of SQL server uptime 99.99891% 99.9%
33. % of Customer Information Control System (CICS) uptime 99.98997% 99.9%
34. Effectiveness of data and systems security preventative measures 100.0% 100%

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TALENT CREATION AND DEVELOPMENT – Build a business environment that regards our members as our most valuable resource.

100.0%    FOR FY 2012/13 (Through September 30, 2012)
    YTD 2012/13 Actual Standard  
35. % of members who rate job satisfaction as satisfactory or better 78.0% 75%
36. Increase participation in leadership training programs 162.4% 5% or greater
37. Increase % of positions filled by internal promotion 130.7% 1% or greater


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